Refund policy
Last updated: 15 July 2026
At KickSpire, returns are accepted only for genuine reasons — specifically, if a product is defective or damaged upon delivery. We do not accept returns for change of mind, incorrect size selected at checkout, or general dissatisfaction with the product.
Eligible Reasons for Return
- The item arrived damaged or visibly defective
- The item has a manufacturing fault affecting its use
Not Eligible for Return
- Change of mind after purchase
- Incorrect size selected by the customer at checkout
- Items that have been worn, used, or altered after delivery
- Any claim raised outside the reporting window below
Reporting Window
You must report a defective or damaged item within [Insert number, e.g., 48 hours] of delivery. Please contact us with:
- Your order number
- Clear photos/video of the damage or defect
- Photos of the product packaging as received
Verification & Exchange Process
- Contact us at +91 83746 27011 with your order number and photo/video evidence.
- Our team will review and verify the issue.
- Once verified, we will arrange an exchange for the same item (or size, where applicable), subject to stock availability.
- If the exact item is no longer in stock, we will contact you to arrange a suitable alternative.
Returns are processed as exchanges only; this policy does not offer refunds outside of the pricing-error scenario described in our Terms of Service.
Cancellations
Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it can no longer be cancelled and must instead follow the process above if a defect or damage is found on delivery.
Contact Us
- Phone: +91 83746 27011
- Website: kickspire.store
